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Frequently Asked Questions
We've compiled a series of FAQs, but please contact us to find out more if you can't find the answer here.
Total Group is a Hertfordshire-based MSP (Managed IT Service Provider) with 20 years of experience serving the IT needs of small and medium-sized companies in Hertfordshire, London, and the South East.
A Managed IT Service Provider (MSP) is a company that manages the IT infrastructure and/or end-user systems of a customer remotely.
As your Managed Services Provider, why choose Total Group? There are numerous reasons, but with the following Top 5, let's cut to the chase.
Truly Local Support
Unlimited Onsite Visits From Dedicated Technician
Technology Concierge/ Virtual CIO – The Entire Package
Proactive Support
Lower predictable operating costs
Responsibility is built into our company here at Total Group by the duty to uphold the great reputation we have established over 20 years. All our services are supported by a Service Level Agreement (SLA) stating what services you are going to receive and the time frame within which you are going to receive those services. On every help desk ticket submitted, we also implement Customer Satisfaction (CSAT) tracking. You will be able to rank your customer experience when a problem is addressed. Your assigned account manager will reach out to discover what we can do better next time if the review is anything but perfect.
Yes, please speak to a sales representative so that we can understand the unique needs of your company better.
Call: 01727 881 224
Email: hello@totalgroup.co.uk
Total Group specialises in additional support for the staff of internal technical support. Find out more here.
Yes, if you are interested in buying hardware or software and are looking for advice, please contact your account manager for help. Your account manager will recommend that you update outdated or non-functional hardware if necessary.
- Call: 01727 881 224
- Email: hello@totalgroup.co.uk
- Submit a contact form on our website.