IT Support Packages

Support Services Overview

Understanding what you require from your systems is fundamental to successful business performance. At Total Group we take time to fully understand the exact requirements of your business and the environment in which it operates.

Total Group’s fixed price support packages have been designed with small and medium sized businesses in mind. We recognise your IT requirements and budget will vary as you grow or change. Depending on the size of network and infrastructures, different businesses will need more or less degrees of support and more specific advice at different times.

What's Included
IT Essentials
IT Essentials
Response  (Telephone)
Response (Telephone)
Pro  Support (on-site)
Pro Support (on-site)
Elite Support (24/7)
Elite Support (24/7)
Realtime Monitoring
Back Up Monitoring
Network Monitoring
Automated Maintenance
Patch Management
Security and Anti Virus
Local Back Up
Cloud Back Up
Telephone Support - 9am-5.30pm
Remote Access Support
Onsite Support - 9am-5.30pm
Onsite Support - Out of hours
Disaster Recovery

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Not sure what package is for you?

If you're still unsure then get in touch with your requirements and a member of the team will get in touch.

01727 881 224

hello@totalgroup.co.uk

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Our Partners

Windows Azure
Google Apps
Microsoft Office 365
Microsoft
Amazon Web Services
Citrix
Rackspace Hosting
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