Total Care Response

Our Total Care Response IT support package is the perfect entry level service for small businesses wanting peace of mind at a low cost.

Unlimited Service Desk Support

Unlimited access to our helpdesk between the hours of 9am to 6pm.

Service Level Agreement (SLA)

Service Levels range from 24/7, 2 hour response with 99.999% uptime to 48 hour response.

Free Virus Protection

Included in all support packages is an industry leading virus protection package for all pcs.

Microsoft Windows Operating System Support

Full support for any issue relating to the Microsoft operating system. Excludes system rebuilds required due to 3rd party software installation/faulty hardware/disaster recovery.

Onsite Hardware & Software Support (1 day)

We aim to handle all issues remotely but if for some reason this is not possible we will send an engineer to your site within your response time or otherwise agreed schedule.

Remote Support Assistance

We aim to resolve reported problems as quickly and efficiently as possible to minimise user downtime. In most cases in order to achieve this we will endeavor to resolve the problem remotely by using a remote connection to your office.

95% of problems are dealt with remotely, without the need for a site visit.

Excludes system rebuilds and disaster recovery.