Total Care Pro

Our Total Care Pro IT support package is perfect for small to medium sized companies that require a greater level of support and IT systems resilience.

Unlimited Service Desk Support

Unlimited access to our helpdesk between the hours of 9am to 6pm.

Service Level Agreement (SLA)

Service Levels range from 24/7, 2 hour response with 99.999% uptime to 48 hour response.

Network Management & Support

All administration tasks required to run your network are covered, from replacing a faulty patch lead to creating a new user. All system administration is included for all components of the network servers, computers, printers, routers, internet connections, switches, fax, etc.

Free Virus Protection

Included in all support packages is an industry leading virus protection package for all pcs.

Microsoft Windows Operating System Support

Full support for any issue relating to the Microsoft operating system. Excludes system rebuilds required due to 3rd party software installation/faulty hardware/disaster recovery.

Security Management

Onsite Hardware & Software Support (4 days)

We aim to handle all issues remotely but if for some reason this is not possible we will send an engineer to your site within your response time or otherwise agreed schedule.

Service Reporting Suite

We will provide regular usage and problem resolution reports to keep you up to date. In these we will also bring your attention to any risks we have identified or recommendations we may have for improving your network.

Back-up Administration

We can set up and monitor an offsite backup solution using cloud technology and/or establish an onsite tape backup routine that can be very simply administered by you and monitored by us.

Offsite Data Back-up Solution

A peace of mind data backup solution incorporating cloud server technology that ensures that a copy of business critical data is maintained offsite even in the event of theft, fire, flood etc.

Printer Support

All troubleshooting is included, but parts and servicing are excluded from any support plan.

Remote User Support

A complete overview of your system with performance benchmarking and analysis. A health check that will enable targeted use of IT resources and budgets based on the overall business need. Understanding your network and business process is critical to the performance, stability and future plans for your systems.

Warranty Fulfillment

We will liaise with the manufacturers on your behalf for any warranty issue that may arise and organise collection/site visit if necessary.

Real-time Proactive Monitoring

Our computer monitoring software provides us the ability to monitor what is going on with your network in real-time. This means we can be proactive on stopping or eliminating problems before they occur in order to reduce the risk of downtime.

We receive instant notification if your server goes down, disk space reaches a certain level, or even when a possible security threat occurs.

We monitor the IT basics such as memory and CPU utilization, failed backups, out of date anti-virus definitions, errors in events logs.

Depending on your requirements, we can monitor everything from a single critical server to all components on your network.

With our monitoring services, we may address problems before you even notice them.

Remote Support Assistance

We aim to resolve reported problems as quickly and efficiently as possible to minimise user downtime. In most cases in order to achieve this we will endeavor to resolve the problem remotely by using a remote connection to your office.

95% of problems are dealt with remotely, without the need for a site visit.

Excludes system rebuilds and disaster recovery.